Frequently Asked Questions
Payments
All prices are displayed in USD, and all transactions are processed in USD. Currency conversions are handled by your card issuer, we cannot do anything to affect the exchange rate.
Returns
SMART Recovery publications can be returned in like-new condition for an item refund within 90 days of purchase. Please email us at shop@smartrecovery.org to request a return. In that email, please make sure to include the following:
- The Order #
- The name of the item(s) you want to return
- The quantity of the item(s) you want to return.
We will email you a form to enclose inside the package when you send it back. We strongly encourage you to use a shipping method that provides you with a tracking number.
RESTOCKING FEE: Effective April 15, 2025 our Restocking Fee is $2.50 per order.
Shipping
We use USPS Ground Advantage, USPS Priority Mail, UPS Ground, and UPS 2nd Day.
Delivery time is approximately 5-7 business days. This does not include processing time which is typically within 3-5 business days.
Orders are processed usually within 3-5 business days. Delivery time is approximately 5-7 business days.
Please contact us at shop@smartrecovery.org within 90 days of placing your order. Be sure to include your Order # and the email address used to place the order.
All of Canada, the UK, and Australia/NZ have their own SMART Recovery shops. Please visit your local shop if you live in one of those countries: